Privacy Policy

Privacy Policy for MySafari Parcel

1. Introduction

At MySafari Parcel, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, when you create an account or use our services.
  • Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
  • Usage Data: Information about how you use our website and services, including access times, pages viewed, and links clicked.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services.
  • Communicate with you about your account or transactions.
  • Improve our services and develop new features.
  • Ensure the security and integrity of our services.

4. Sharing of Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

  • Service Providers: With vendors who perform services on our behalf, such as payment processing and data analysis.
  • Legal Requirements: If required by law or to respond to legal processes.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

6. Your Choices

You have the right to:

  • Access and update your personal information.
  • Delete your account and personal data, subject to legal obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@hashtech.co.tz
  • Phone: +255736969594
  • Address: 5, Hubert Kairuki St, Regent Estate, Mikocheni

Frequently Asked Questions (FAQ)

1. What is MySafari Parcel?

MySafari Parcel is a digital platform that allows customers to track, manage, and receive updates on their parcels and deliveries in real time.

2. Where do I get my tracking number?

Your tracking number is provided after your parcel is registered to our system or sent through our system in the specific company bus. It is usually sent via SMS.

3. Can I change my delivery address after sending my parcel?

In most cases, you can request a change of delivery address before the parcel is out of office for delivery. Please contact customer support immediately for assistance.

4. How do I report a lost or delayed parcel?

If your parcel is delayed or missing, please contact our customer support team with your tracking number. We will investigate and provide updates promptly.

5. How long does delivery take?

Delivery time depends on the destination but in most cases it takes only 24 hours to reach the destination.

6. Is MySafari Parcel available outside Tanzania?

Currently, MySafari Parcel operates primarily within Tanzania, but we are expanding to serve more regions. Kindly stay tuned for more updates.

7. How do I contact MySafari Parcel customer support?

You can reach us through: